We are always up to date with the latest technology and work hard to constantly stay that way

Technology

Our platform for contact centers enables us to work
on the following communication channels:

  • Chat
  • Email
  • Telephony
  • Text messaging
  • Social media

Our technology is based on the following elements:

  • VoIP Phone through a reliable premium partner
  • Advanced phone number management
  • A multi-channel system
  • Call routing can be finely defined according to the skills of each agent/group
  • Fully configurable IVR-system

Our infrastructure is built around a redundancy system and connected to two types of internet technology to switch from one technology to another during breaks.

Along the qualitative level, our platform enables us to continuously assess the quality of each employee’s work and to track a history of evaluations to objectively measure the evolution of each call agent.